• Anemona Knut

Service and training - dealing with bad service moments

Having access to many of our guests reviews and feed back, building our service philosophies and standard around it, clearly shows guests do not only understand we make mistakes sometimes, but what they perceive as the best possible experience, is the perfect recovery after we (or our staff members) stumble. Just read this uplifting, honest and true text on our favourite blog written from the point of view of a server in the restaurant -

restaurant manifesto

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Location: Royal Tunbridge Wells

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